Cancellation, Replacement & Refund Policy

At Peekapaya, we carefully inspect and pack every order before dispatch. However, if you receive a damaged product, an incorrect product, or a size different from the one you ordered, we’re here to help.

Replacement Eligibility

A replacement request can be raised in the following cases:

  • You received a damaged product.
  • You received a product different from what you ordered.
  • You received a size different from the size selected in your order.

Size Exchanges & Change of Mind

If you ordered the wrong size, you may request a size exchange for the same product. Please contact our support team to confirm the requested size is available and arrange the exchange.

We do not accept exchanges for change of mind, including a preference for a different colour, design or product.

7-Day Replacement Request Window

Replacement requests must be raised within 7 days from the date of delivery.

Requests submitted after this period may not be accepted.

Product Condition Requirements

To be eligible for a replacement, the product must be returned in its original condition.

Please ensure that:

  • The product is unused and unworn.
  • The product has not been washed, altered, stained, damaged, or modified after delivery.
  • The original Peekapaya tag remains attached to the product.
  • Original packaging and any accessories included with the product are returned wherever applicable.

How to Request a Replacement

To request a replacement, please contact our WhatsApp Support within 7 days of receiving your order and share your order details along with the reason for the request.

We recommend sharing clear photos or videos of the product, Peekapaya tag, packaging, or the issue you received, as this helps us review and process your request more smoothly.

Once we review your request and confirm eligibility, we will arrange the return pickup or provide the necessary return instructions.

Replacement Process

Once the returned product is received, it will be inspected by our team.

After successful inspection and approval, we will dispatch a replacement for the same product and originally ordered variant. For an approved size exchange, we will send the agreed size of the same product, subject to availability.

A maximum of one approved replacement is allowed per order.

Refunds

Peekapaya does not offer direct refunds for orders.

Refunds are provided only when an approved replacement product or the originally ordered variant is unavailable or out of stock.

In such cases, the refund will be processed to the original payment method used for the order within 7–14 business days.

Order Changes & Cancellations

Please review the product details, size, colour, and other order information carefully before placing your order.

Once an order is confirmed:

  • The order cannot be modified.
  • The order cannot be cancelled.

Peekapaya reserves the right to update this policy from time to time.