Frequently asked questions

Please check the size guide shown on each product page before ordering. Children of the same age can have different measurements, so we recommend choosing based on your child’s measurements rather than age alone. If your child is between sizes, choosing the next size up usually gives a more comfortable fit.

We select our styles with children’s comfort and everyday movement in mind. Fabric and product details are listed on each product page so you can check the material before buying.

We try to show every product as accurately as possible. A small colour difference may occur because of lighting, photography, or your phone and screen settings.

Always follow the care label attached to the garment. In general, use a gentle wash with similar colours and avoid strong bleach. Special care instructions, when needed, will be mentioned on the product page.

After a successful order, you will receive an order confirmation by email or SMS using the contact details provided at checkout. Please check your spam folder if you do not see the email.

Once your order is shipped, we will send you the tracking details by email or SMS. It may take a short time for the courier’s tracking page to show the first update.

Delivery time depends on your location and is shown in our Shipping Policy. Orders may take slightly longer during sales, public holidays, severe weather, or other courier delays.

To help us process and dispatch your order as quickly as possible, orders cannot be changed, modified, or cancelled once they are confirmed. We kindly request you to review your order details carefully before completing your purchase.

Return and exchange eligibility, timelines, and conditions are explained in our Return Policy. Please read it before ordering and keep the item unused, unwashed, and with its original tags and packaging if you need to make a request.

Please contact us promptly with your order number and clear photos or an unboxing video of the item and packaging. We will review the issue and help you with the appropriate resolution.

The available payment options are shown securely at checkout. Depending on your store setup, these may include UPI, cards, net banking or wallets.

To keep your checkout experience simple and secure, Peekapaya currently accepts prepaid orders only. Cash on Delivery (COD) is not available at this time.