Terms & Conditions

These Terms & Conditions govern your use of the Peekapaya website and purchases made through our online store. By accessing the website or placing an order, you agree to these terms and the policies linked on our website.

You must be legally capable of entering into a contract or use the store with the involvement of a parent or legal guardian. You are responsible for providing accurate contact, billing, delivery, and account information and for keeping account credentials secure.

We make reasonable efforts to present product descriptions, photographs, colours, and size information accurately. Colours may vary slightly because of lighting, photography, and screen settings. Measurements may have reasonable manufacturing variations.

Please review the product description and size chart before ordering.

Prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes, shipping fees, discounts, and the final payable amount are shown during checkout. Payment must be completed using an available payment method.

We may correct genuine pricing or listing errors and will contact you if an error affects an order already placed.

An order acknowledgement does not guarantee acceptance. We may decline or cancel an order because of stock availability, payment failure, suspected fraud, incorrect information, pricing errors, delivery limitations, or other reasonable operational concerns.

Customer cancellation requests are subject to the order status and our Returns & Shipping Policy.

Delivery estimates, shipping charges, return eligibility, exchanges, return costs, and refund processing are governed by our Returns & Shipping Policy, which forms part of these terms.

Promotions may be subject to eligibility requirements, validity periods, product exclusions, minimum order values, and usage limits. Unless expressly stated otherwise, discount codes cannot be combined, exchanged for cash, or applied retrospectively.

The Peekapaya name, branding, website design, text, graphics, photographs, and other store content are owned by or licensed to us. They may not be copied, reproduced, modified, or commercially used without prior written permission.

You must not misuse the website, interfere with its security or operation, introduce malicious code, attempt unauthorised access, submit false information, infringe another person's rights, or use the website for unlawful or fraudulent activity.

We do not guarantee that the website will always be uninterrupted or error-free. The store relies on Shopify and other third-party services, links, payment providers, and delivery partners whose availability and services may be governed by separate terms.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable consumer law. To the extent permitted by law, Peekapaya is not responsible for indirect or consequential losses arising from website use, delays outside our reasonable control, or misuse of products.

These terms are governed by the laws of India. Subject to applicable consumer rights and dispute-resolution laws, disputes will be handled by the courts having jurisdiction where Peekapaya's principal place of business is located.

We may update these terms to reflect changes to our services, business practices, or legal requirements. The version displayed when an order is placed will apply to that order.

For questions or grievances, contact Peekapaya through the details shown on our Contact Us page.