Privacy Policy

This Privacy Policy explains how Peekapaya collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this policy.

We may collect information you provide directly, including your name, email address, phone number, billing and delivery addresses, order details, account information, and messages sent to customer support.

We may also automatically collect device, browser, IP address, cookie, website usage, and interaction information.

We use personal information to:

• Process payments, orders, deliveries, returns, and refunds
• Provide customer support and order updates
• Maintain and improve our website and services
• Prevent fraud, misuse, and security incidents
• Meet legal, tax, accounting, and regulatory obligations
• Send marketing communications where you have provided consent

Our store is hosted on Shopify. We may share information with Shopify and trusted providers that help us operate the store, process payments, fulfil and deliver orders, provide analytics, prevent fraud, communicate with customers, and support our business.

These providers may process information in India or other countries according to their own privacy terms and applicable law. Peekapaya does not directly store complete payment-card details processed by authorised payment providers.

We and our service providers may use cookies and similar technologies to keep the store functional, remember preferences, understand website performance, prevent fraud, and measure marketing. Browser settings may allow you to restrict cookies, although parts of the store may then work differently.

Where required, we send promotional email or messages only with your consent. You can unsubscribe through the link in a marketing email or contact us to withdraw consent. Service messages concerning an order are not promotional communications.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, dispute, and fraud-prevention requirements.

We use reasonable administrative and technical safeguards, but no online transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may request access to or correction, updating, or deletion of personal information, withdraw consent, or raise a grievance about our use of your information. We may need to verify your identity before completing a request.

Our products may be intended for children, but purchases and use of this website must be completed by a parent, guardian, or other adult. We do not knowingly seek to collect personal information directly from children.

We may update this policy to reflect changes in our practices, services, or legal requirements. The latest version and update date will be displayed on this page.

For privacy requests, questions, or grievances, contact Peekapaya through the details shown on our Contact Us page. Please include sufficient information for us to identify and respond to your request.